After you place an order we contact the restaurant to be sure that the order goes through properly and for security reasons charge the order through our account (we never share your credit card info). Once the restaurant has confirmed the order we'll then send you an email with the details of the order and any contact information you may need from the restaurant
Once we put in your order and confirm from the restaurant then an email will be sent to you on the status. If you want to follow up after that then please call the restaurant's number within your order email.
Again for immediate resolutions, please reach out to the restaurant through the phone number from our email. If you have an issue with billing or your credit card please contact us at [email protected] and we'll be glad to turn this around asap.
Yes, we employ the highest security standards through SSL. In addition, your credit card information is securely stored and we never pass any of your credit card information onto the restaurants or anyone else.
At first we use a secure connection to simply hold the dollar amount on your card. We actually pay the amount through our credit cards and only when the transaction is final will we process the amount on your card.
We pre-authorize a little bit more on the card to cover for any tip you may leave, which results in a slightly higher total in the "pending" state, but is not the amount that you are charged. The process of receiving the tip amount from a restaurant may take a few business days and you will see a pending amount on your statement until this time. Once we receive the tip amount, your card ultimately will only be charged for your order total plus the tip you left, and the remaining balance will be refunded back to your account.
Sometimes are prices are higher, the same, or lower than what they would be if you ordered directly from the restaurant. The price varies depending on the restaurant and is based on our relationship with them. If you see that your favorite restaurant has a higher price, please ask them to partner with BringMeThat to remove the upcharge.
Your bank or credit card company must pre-authorize the amount of your total offer price to verify that your account has sufficient funds. Your debit or credit card statement may list the amount as pending, which is the pre-authorization. We always issue the refund immediately but the pending charge will go away within 1 to 7 business days depending on your credit card company.
Probably. Delivery drivers often receive a significant portion of their income through tips and often must pay for their own auto and gas expenses. A tip is generally expected if the delivery person provided a good service.
We pride ourselves on providing the best service so if you ordered something from our site and were not 100% satisfied with your experience we will be happy to give you a full refund. Please contact us at [email protected] about any issues you have and we'll be happy to resolve them immediately.
Some menus many not have prices because they were not provided directly to us. This is especially true of certain chains where prices vary dependent on the particular franchise. In these cases the total amount that will be charged will be the price that the restaurant charges plus a $2.95 service fee charged by BringMeThat.
This error usually happens due to insufficient funds or another issue with your card. This means that your order did NOT go through. We recommend that you try another card with sufficient funds before contacting us at Customer Support.